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HOLINESS 5'?m2f Holiness: a reputation for attending to details

LIZ -- (enters wearing business clothes, carrying steno book, 
looks around, looks at watch, paces, looks at watch, paces)

AMY -- (enters opposite hurriedly wearing business clothes, 
carrying thick file folder) I'm so sorry I'm late. We had some 
technical problems. (offers hand) I'm Amy Miller. (shakes, looks 
in folder) And you are... Ann Jaffee?

LIZ -- No. I'm Elizabeth Jordan. Ann Jaffee is my...

AMY -- ...Oh, ah, Ann Jaffee is your editor?

LIZ -- She's my publisher.

AMY -- Yes, of course, (paging through file) at Time Magazine.

LIZ -- Newsweek.

AMY -- Yes, of course. And you're here to do a fly-along on our 
flight number 911 to Seattle?

LIZ -- Flight 857 to Los Angeles.

AMY -- Oh, yes, of course. And you were particularly interested 
in... (paging) in...

LIZ -- (irritated) Your company's slogan: attention to details.

AMY -- ...I'm sorry. I really am. You see, I'm not the one who 
was supposed to brief you. (throws up hand in frustration) The 
public relations person who gathered all the information you 
requested was rushed to the hospital this morning for an 
emergency appendectomy.

LIZ -- So, that's her information there? (points to file)

AMY -- Actually, her file is probably locked up in the trunk of 
her car. On such short notice, all the public relations 
department had time to do was to print out all of the recent 
files on her computer, (pages) in no particular order, and email 
them here to the airport...

LIZ -- ...Wait.

AMY -- Yes?

LIZ -- You said, "THE public relations department". Aren't you 
from the public relations department?

AMY -- No. My job is to recover lost luggage for passengers. 
Public relations thought that since I was already here at the 
airport and since I have experience talking to passengers...

LIZ -- ...That you could fake it.

AMY -- Well, yes. I'm sorry. 

LIZ -- Your airline goes public with their initial stock 
offering in less than two months, right?

AMY -- Yes.

LIZ -- You know, if I told my readers how shabbily your company 
handled my fly-along, I could do serious damage.

AMY -- Oh, please don't do that! Our intentions were good. We 
thought it would be better to fake it than to cancel the 
fly-along. And they only chose me because...

LIZ -- (holds up hand) ...Don't worry. I won't be too hard on 
you.

AMY -- (sigh) Thank you. Say, listen, I've been with the airline 
long enough to know how things work around here. What 
particularly did you want to know about us before we put you on 
the flight?

LIZ -- Actually, it was the details behind your reputation for 
attending to the small details.

AMY -- Oh. Nearly all airline handle the day to day operation in 
basically the same way. For instance, the airplane for your 
flight, which is a continuation of a flight from Boston, had its 
fuel tanker scheduled for refueling here before it took off from 
Boston. 

The in-flight meals that we are loading in the galley right now 
were ordered two days ago, because your flight is full and we 
know exactly how many to order. Normally, we order the meals the 
same day to get an accurate count. Most of the food was cooked 
in the wee hours of the morning this morning. The number of 
baggage handlers assigned to load and unload your bags and the 
number of aircraft maintenance and cleaning crew are allocated 
based on the size and model of the airplane, well in advance of 
the plane's arrival here.

LIZ -- (writing) Is that so? Everything just seems to come 
together so effortlessly. It's amazing what happens behind the 
scenes.

AMY -- Actually, though, I think all airlines pretty much assign 
airplanes and people and food the same way. What gives our 
airline a reputation for attending to the details is the 
commitment of the managers of each department to make sure that 
each job gets done right. (ponders) Oh!

LIZ -- What's the matter?

AMY -- Oh, ah, nothing. I just had an idea for my Sunday School 
class.

LIZ -- (amused) I'm dying to hear how the inner workings of an 
airline have anything to do with your Sunday School class.

AMY -- Well, you might think this is a little bazaar, but next 
Sunday's lesson is about HOLINESS.

LIZ -- Holiness.

AMY -- Yes.

LIZ -- And that's connected to the airline business... How?

AMY -- Well, in a manner of speaking, holiness is just like 
flight 857 to Los Angeles. Once we know where we're going, we 
allocate all the needed resources to get there. I mean, when you 
know your purpose in life, preparing and executing it is every 
bit as deliberate and detailed as preparing and executing an 
airline flight.

LIZ -- (writing) It is? How?

AMY -- Well, for instance, if I order 210 meals for flight 857, 
but only 209 meals show up, we as an airline have failed our 
passengers. Likewise, if I've decided that in order to reach my 
spiritual goals I should abstain from drinking alcohol, I've 
failed if I fall off the wagon just one day out of 210 days.

LIZ -- I never thought of holiness that way.

AMY -- The lesson I learned for my Sunday School class this 
morning is that the biggest enemy of holiness is not failure, 
but faking it. Faking it takes my focus away from doing good 
and puts the focus on LOOKING good. Faking it doesn't work for 
an airline and certainly doesn't work for holiness.

LIZ -- (writing) Hummm. I like that.

AMY -- (looks at watch) But I digress. (guides Liz to exit) It's 
time for boarding.

LIZ -- Tell me more about this HOLINESS thing. What planning do 
YOU do?

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